Frequently Asked Questions & Answers
Information about short-term, corporate housing.
1. How do I make a reservation?
Visit the Reservations page to find a match for your needs.
2. What can I do if I do not see a good match on the Reservations page?
A new feature on the Reservations page enables you to receive automatic notification immediately when a new availability is posted. Just click on the square button Send Me Available Updates , enter your email address, click the box(s) of your choice of size of unit, and voila... when a new entry is posted you will be notified via email. You can easily and safely Unsubscribe at any time.
3. Do you have a waiting list for specific arrival dates and specific apartments?
Because of our flexible departure date, with a 2 week minimum notice, we often cannot confirm the availability of an apartment until 2-2 weeks before it actually becomes available and is posted on the Reservations page. Once you occupy an apartment you have the benefit of that flexible departure date as well. Upon arrival you do not need to have a specific departure date. You can relax, knowing that you do not have a deadline for departure.
4. Do you accept less than one month stays?
Our minimum length of stay is one month.
5. Can I do a daily prorate after that first month?
Yes. Our suites operate almost like a hotel after your first month. You can prorate the latter portion of your stay on a daily basis assuming you have given the required 2 week minimum notice prior to departure.
Rents are due monthly, on or before your move in date. Once you have given the required 2-week, minimum notice of departure, the final portion of your stay will be prorated on a 30 day basis.
6. Do you accept pets?
On a case by case basis we do consider acceptance of pets after discussing the details. Non-refundable pet fees apply.
7. Do you accept smoking or vaping?
Smoking and vaping is strictly disallowed. Failure to comply will forfeit the deposit.
8. What forms of payment do you accept?
We accept money order, cashier's check, cash, checks and credit cards (Visa, Discover, MasterCard and American Express).
9. What is the role of the deposit?
The deposit is collected up front and is a firm mutual commitment and will be refunded to you within 14 days after departure. Non-emergency cancellations will forfeit the deposit. If there is damage to the suite, or supplies, or if a suite requires excessive cleaning, the extra cost will be deducted from your deposit.
10. Is the deposit refundable?
Once you depart we schedule a professional crew to clean, inspect, and restore the apartment, furniture and supplies according to an extensive checklist provided to them. The cleaning fee is collected up front and is non-refundable. We do not provide cleaning services during your stay, and do expect the suite to be periodically cleaned by you. CHARGES FOR EXCESS CLEANING WILL BE DEDUCTED FROM YOUR DEPOSIT.
11. When is the rent payable?
First month rent is payable on or before arrival, and on the same day of the month for the following months. If the latter portion of your stay is less than 30 days we can do a daily prorate (2 week minimum notice assumed). Rent received late is subject to $25/day extra charge. NSF checks returned to us will incur a $50 fee.
12. Cancellation policy?
If we provide you a suite and have accepted your deposit as agreed, and if you cancel less than 2 weeks of arrival, we reserve the right to retain your entire deposit unless we are able to find a replacement for the stay. In that event we will refund to you what portion remains of your deposit on a prorated daily basis. Only verifiable emergency cancellations will be considered for reimbursement.
13. How much notice do I need to give prior to departure?
We require a minimum 2 week written notice prior to departure. If you do not give the required 2 week notice you will lose your deposit!
14. Can I extend my stay?
Yes. Please let us know a minimum of 2 weeks if you wish to extend your stay.
We will assume you are staying and will continue to charge monthly unless you provide at least 2 weeks written notice of departure.
15. What does “completely furnished” include?
All of our suites include bed and bath linens, kitchen and cooking supplies, dishes/glasses, toaster, microwave, coffee maker. All furniture, TV, vacuum, iron and board.
16. Is there parking? If so is it included in the rent?
On-site parking may be available, please inquire.
17. How about laundry facilities?
All units have either in-suite washer/dryer or access to coin-op laundry in the building.
18. Is there cable TV service?
Every unit has standard cable service with 50 plus channels available.
19. Is there high speed internet service?
All suites have high-speed internet connection.
20. Is heat and electric included and what is a utility offset charge?
Yes, but in an attempt to offset the rising cost of utilities, we charge a utility offset charge of $26/per month per suite. This covers all utilities including electricity, water, sewer, garbage service, recycle service, internet and cable TV. In the winter months we ask that you try to conserve energy usage by turning down the heat and turning off lights when you are not in the apartment.
21. Do you provide lockout services?
If you lock yourself out and we arrange to have your suite unlocked, you will be charged $150 (Monday-Friday, 9am-4pm except holidays). Lockout fees will be deducted from your security deposit. All other hours tenant must contact a Short-Term Suites-designated locksmith. Keys not returned at move-out are subject to a charge of $25/key.
22. What about garbage and recycling?
The city is now strictly enforcing the separation of true garbage from recyclables and food and organics. You may be fined for improper sorting.
i. Garbage is to be put in the dumpster or individual garbage can. (Resident agrees to take individual can to sidewalk on specified date if applicable).
ii. Recyclables are to be put in the big blue bins (NO food).
iii. Food scraps and organics are to be put in paper bags or compostable bags, and placed in the small green bins (NO plastic).
23. Mail delivery?
It is your responsibility to set up mail delivery with the US Postal Service, or a PO box with a UPS store.
24. How walkable is the neighborhood?
Each building location has a link to www.walkscore.com, where you will find how far it is to walk to your favorite services… restaurants, banks, parks, gyms, shopping, libraries.
25. How can I get around Seattle?
Click on the Transportation tab where you will find a wealth of options to move around… buses, trains, shuttles, light rail, streetcars, ferries, private drivers, trip planners, parking, bicycling, maps, driving directions.